Return, Exchange & Refund Policy

At Raya Marketing, customer satisfaction is important to us. Please read our policy carefully before placing an order.

1. Return & Exchange Window
  • We offer a 7-day return and exchange policy from the date of delivery.
  • Customers may request a return or exchange within 7 days of receiving the order.
2. Delivery Acceptance
  • Please do not accept any order if the package seal is broken, tampered with, or unsealed at the time of delivery.
3. Return Eligibility

To be eligible for a return or exchange:

  • The product must be returned in its original condition with all tags, packaging, and accessories intact.
  • The item must be unused, unwashed, undamaged, and free from any alterations, tampering, or manipulation.
  • Products that are used, washed, damaged, altered, or returned without original tags or packaging will not be accepted.
4. Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Products purchased during sale, discount, or promotional offers
  • Customized, altered, or made-to-order products
  • Products damaged due to misuse, improper handling, or incorrect washing
  • Minor color variations caused by photography, lighting, or screen resolution differences
5. Exchange Policy
  • Exchanges are subject to product availability.
  • Exchanges may be requested for size issues, damaged products, or incorrect items delivered.
  • If the requested replacement product is unavailable, store credit or refund may be offered at our discretion.
  • Exchanges are not available for international orders.
6. Return Shipping
  • Reverse pickup will be arranged wherever service is available.
  • If reverse pickup is unavailable for your location or order, customers will be required to self-ship the item(s) to our designated return address.
  • Customers must use a reliable courier service and share tracking details.
  • Returned items should be packed securely to prevent loss or damage during transit.
7. Refund Policy
  • Once the returned product is received and passes our quality inspection, refunds will be processed within 7–10 business days.
  • Refunds will be issued to the original payment method or via bank transfer, as applicable.
  • Shipping, delivery, and Cash on Delivery (COD) charges are non-refundable under all circumstances.
  • Refunds will be processed only for the product value, subject to approval after inspection.
8. Damaged, Defective, or Incorrect Orders
  • If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
  • Kindly share your order number along with clear unboxing photos/videos for verification.
Return Process

For Registered Users

  • Log in to the My Account section at rayafashions.in.
  • Select the relevant order.
  • Choose the product to return or exchange and complete the required details.

For Guest Users

  • Click on Order Return from the footer menu at rayafashions.in.
  • Select the relevant order.
  • Choose the product to return or exchange and submit the required details.
  • Return/exchange status updates will be shared within 48–72 working hours after the returned product is received.
Customer Support

For assistance, contact us at:
Email: info@rayafashions.in

Please keep the following information ready:

  • Order Number / Registered Email ID
  • Product Name
  • Pickup Address
Important Terms
  • Any returned item that does not meet our eligibility criteria will not be accepted and will be sent back to the customer at their expense. No refund will be issued in such cases.
  • International orders are not eligible for exchange. Customers may return eligible products for refund and place a fresh order.
  • This policy applies to all purchases made directly through rayaffashions.in.
  • Raya Marketing reserves the right to modify this policy at any time without prior notice. Please review this page periodically for updates.