Frequently Asked Questions (FAQs)
🛍️ Orders & Shopping
1. How do I place an order?
Browse our collections, select your favourite saree, add it to your cart, and proceed to checkout. Follow the payment steps to complete your purchase.
2. Can I place an order without creating an account?
Yes. You can check out as a guest, although creating an account makes it easier to track orders and view your purchase history.
3. How do I know if a product is in stock?
Availability is displayed on each product page. If an item is out of stock, you may not be able to add it to your cart.
4. Can I cancel my order?
Orders can be cancelled only before they are dispatched. Please contact our customer support as soon as possible if you need to cancel.
5. Can I modify my order after placing it?
If your order has not been processed, we will do our best to help. Contact us immediately with your order details.
🚚 Shipping & Delivery
6. Do you deliver across India?
Yes, we deliver to most locations across India.
7. How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your location.
8. Do you offer international shipping?
(Choose one based on your policy.)
- Yes: We ship to selected international destinations.
- No: Currently, we only deliver within India.
9. How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS.
10. Is shipping free?
Mention your shipping policy (e.g., free shipping above a certain order value).
💳 Payments
11. Which payment methods do you accept?
We accept UPI, credit cards, debit cards, net banking, wallets, and other secure online payment methods.
12. Is Cash on Delivery (COD) available?
Answer according to your store policy.
13. Are online payments secure?
Yes. All payments are processed through secure, trusted payment gateways.
👗 Products
14. Do all sarees include a blouse piece?
Please refer to the product description. It will clearly mention whether a blouse piece is included.
15. Will the colour of the saree exactly match the images?
We strive for accurate photography, but slight variations may occur due to screen settings and lighting conditions.
16. Are your sarees handcrafted?
Many of our collections feature handcrafted or artisan-inspired designs. Product descriptions specify the craftsmanship for each saree.
17. How do I choose the right saree?
Our The Yatha Journal offers guides on selecting sarees based on occasion, fabric, colour, and personal style.
🧵 Fabric & Care
18. How should I wash my saree?
Care instructions vary by fabric. Always check the care label or product description. Delicate sarees are generally best dry cleaned.
19. How should I store my sarees?
Store sarees in a cool, dry place, folded neatly in breathable cotton bags. Refold them occasionally to prevent permanent creases.
20. Can I iron my saree?
Yes, but always use the recommended heat setting for the fabric. Delicate fabrics should be ironed with a protective cloth.
🔄 Returns & Exchanges
21. What is your return policy?
Returns are accepted only if the product meets the conditions outlined in our Return Policy. Please refer to the policy page for complete details.
22. Can I exchange my saree?
If exchange is available, explain the conditions and time limit.
23. What should I do if I receive a damaged or incorrect product?
Please contact us within the specified period after delivery with your order number and clear photographs. We'll resolve the issue promptly.
🎁 Gift Orders
24. Can I send a saree as a gift?
Yes, you can ship your order directly to the recipient by entering their delivery address during checkout.
25. Will the invoice be included in the package?
Our packages are thoughtfully packed. If you're offering gift orders, you can provide a gift receipt without pricing.
📞 Customer Support
26. How can I contact Raya Fashions?
You can reach us through our Contact Us page, email, WhatsApp, or phone during business hours.
27. What are your customer support hours?
10:00am - 6:00pm(IST)
🌸 About Yatha
28. What does "Yatha" mean?
Yatha represents authenticity, grace, and timeless elegance. Every saree is thoughtfully selected to celebrate India's rich textile heritage while complementing the style of the modern woman.
29. Why should I choose Yatha?
At Yatha, we focus on quality, craftsmanship, elegant designs, and a seamless shopping experience—because Every Thread Tells a Story.
30. Where can I read more about sarees and styling?
Visit The Yatha Journal for fabric guides, styling tips, care instructions, festive inspiration, and stories behind India's beautiful weaving traditions.
